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The operation would only take you several seconds so you can have a try.ģ. This means is simple- right click on the software and tap on the option Run as administrator. Then you can fix the error according to the given suggestions. Next, open the KiesHelper which can bring up Kies. When you meet this situation, just close Kies on the computer and then go to C:Program Files> Samsung> Kies. If you are facing this problem, you can attempt the methods below: But don't worry, it is resolvable as well. Cannot Open the KiesĪnother situation is that you can install Kies on your desktop computer successfully but fail to launch it. Meanwhile, you need to inspect whether your computer meets the minimum system requirement of Kies.īackup & Restore Samsung Phone Data with Kies 2. You can go to Control Panel> Safety and Security> Windows Update to check if there is any update available. Thus, you can try to update your computer to solve the problem. The system version you are using might be unsuitable for Samsung Kies. Here, the methods to be the administrator of computers with different systems are disparate so you'd better find the means on internet and change your identity by following the instructions. Only the administrator can install Samsung Kies on computer so you need to get the administrator rights at first. After getting the new software, you can try to install it again.
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The Kies that you downloaded may be the outdated version so just delete it from your PC and then download the most recent Kies from the official website of Samsung. Just tap on Turn off Windows Firewall and click OK. To turn off the firewall (on Windows 8), you can navigate to Control Panel> Windows Firewall> Turn Windows Firewall on or off. Here we will take firewall as an example. Momentarily disable the firewall, anti-virus, anti-malware, anti-spyware or other security software on your computer because these programs might block Kies. Hence, if you want to fix the Kies installation failure, you can: The common issue is that Samsung Kies stuck at installing hotfix, which would be caused by anti-virus, security software, corrupted setup file of Kies, computer issues and so on. Some users might be too unfortunate that they meet the issue at the very beginning- the installation of Samsung Kies.